Fixed Our Drain!

I have one of those crappy Ryan home houses, so something is bound to break down sooner than later. The kitchen sink was clogged 3 days ago. I called H. Jacks’. Two technicians came and did the diagnostics and repair (snake). They pointed out what causes the pipe to clog. Nick was kind enough to remedy the pipe issue. Joel offered valuable advice on how to avoid future pipe problems. Terrific PR, terrific service. Highly recommended FYI I live in Richmond Hts, Ohio.

Oliver M. Family

With Grateful Appreciation!

We really appreciate the GR8* H. Jack’s service here from Chris D. in truck #1, Jeremy McCoy, Barry, Kevin, and the “gang” of excellent & professional workers, as we now are having more work & A/C installations this July. Last Dec. Jeremy McC. answered my call, listened to our emergencies, and then he and Chris D., immediately figured out what the solutions to our many problems were. & => ALL their work done to repair our water well pump and pressure tank and furnaces was a Blessing! Thank you!

Vincent & Ruth F.


H. Jack’s servicemen were prompt, professional, thorough, and explained everything they were doing. Very impressive. I would not hesitate to call them again when needed.

Alan B.

Jayson did a Great Job!

Although I felt that that the repair was quite expensive, Jason did a great job! He knew right away what the problem was and took the time to explain everything as well as provided me with the old part. He even showed me the correct way to put the filter in, in order to avoid future costly repairs. Thank you guys and I will be contacting you again should the need arise.

Mary L.

Complete Satisfaction

I contacted this company because of a drain problem we were having in our back yard. They sent out 2 service people that worked for hours clearing out drains. 2 of the 3 drains were opened and are flowing well. The 3rd they needed to dig out a damaged area and replace a section of pipe. This was done on 2 trips to my home. The big question is would I call them for other problems, YES. Thank you H Jack’s for the work you did and for the timely manner in which it was taken care of. Steve R. – Solon, Ohio.

Steve R.


From the very start of the project, H. Jack’s was very professional. Bill, the Foreman for the project was outstanding. He explained to me the entire process answering all of my many questions. Each H. Jack’s employee was courteous and professional, as well. Even though it was a large task, when the project was completed, no one would ever know H. Jack’s were present in my home. I would strongly recommend H. Jack’s for any plumbing or HVAC project. Thank you H. Jack’s.

John H.

Good work

We have been with Jack for years. He does good work and always keeps his word.

Donna O.

Great Work, Quick, and Painless

Bill and Shawn came to my house today and diagnosed my leaking tub… Not a 5 min job. Both were pleasant and knew what they were doing. In and out. Great job. thanks, Jeff.

Jeff S.

Burst Faucet Outside

I just want to commend the wonderful work that Carl and Elvis did on repairing my faucet that burst out in my backyard. I felt so bad having them be outside in all the snow and cold. But they did the work with a smile and were so very kind. If anyone needs plumbing services I will definitely recommend your company. And also a thank you to Jeremy who I spoke to 3 times on the phone. Great employee’s all the way around.

Ilene K.

Excellent job

I am very impressed with the quality and professionalism of your company and the guys that did the work. Excellent job. Thank you.

Richard L. Chardon

Thank you

You have master mechanics that have personal pride in the service work they can do… Thank you.

Beatrice W.


Chris was the most professional plumber I’ve ever had! He diagnosed the problem in under 60 seconds, and gave me an estimate in under two minutes. My new plumber!

Sam R.

Thank You, H. Jack’s!

I called H. Jack’s and I had a very nice man named Jeremy to come to my home, and seen where the leak was coming from he was very knowledgeable all the men were very professional and courteous, I am very pleased with all the work I would never use any other company, I love H. Jack’s.

Sharon B.

Thank You

Very well satisfied with your response and work. Thank you.

Gene J., Findley Lake

Great Service

I called H. Jack’s around 5 A.M. due to the heat was off in my home. This was February in Cleveland. A tech named Mike came over within a half-hour. He diagnosed the problem and being that I had to be at work was very accomodating and returned when there was someone at the home later in the day. I would definitely recommend H. Jack’s.


Courteous and Helpful

All the servicemen were very courteous and helpful. They went above and beyond!

Esther L.

Professional Service

We were beyond pleased with the prompt, professional service we received! We will certainly contact with future needs and recommend to our contacts! Thank you!

Christian J.

Very Pleased

The service man was very courteous and did a wonderful job. He went out of his way to get the part the was needed and installed it quickly. We have had H. Jack’s do another large job in the past and were very pleased with price and service!

Rose Ann V.

Kind and Efficient

The work was efficient and well put together. I love how H. Jack’s is kind and has a really good service.

Sterling U.

Great Job on Plumbing and Sewer

I can only get 4 stars to light up but you definitely deserve all five! What started out as a slow running toilet resulted in tearing up our basement floor to replace the sewer line, etc. We are glad it is finally done and hopefully won’t have further problems. The guys were very professional, cleaned up the gunky mess, and we couldn’t have asked for more!

Paul and Linda

Good Job

We have called on H. Jack’s to fix the bathroom sink and shower, then our dish disposal. I was so pleased I told my sister in law and she called you to fix her shower. Thanks for being so effective.

Carolyn B.

Would Definitely Recommend!!!

We called for a problem with the toilet, but when they got there they were able to find the root of the problem. Their work was very professional. Their workers were very knowledgeable. We would definitely recommend them to other friends. While they were at our house, our 85-year old neighbor’s furnace went out. We called for service for her, they came within the hour. She needed a new furnace and they were able to have replaced within 5 hours. Amazing! She was happy and warm that same day. Thank you H. Jack’s!

Rick and Chris F.

Plenty of Hot Water

Al and his guys came to the house promptly and within a few hours had the old water heater out and the new, efficient unit up and running. Great people, professional work. Thank you.

Tom H.

Water Tank and Installation

Excellent service does exist! I wanted to take the time to sincerely thank everyone involved in our recent purchase and installation of a new hot water tank. I emailed my situation, and I think less than 1/2 hour later, someone was calling me to help. They sent a crew for an estimate that afternoon and quoted me a really great price. We scheduled the installation for the very next day. The installers were personable and knowledgeable, I trusted them completely.

Trish S.

Great Service!!!

Had a main drain back up in the bathroom which occurred on a Saturday. Called H. Jack’s and they arrived in less than an hour. Brian who actually took my call was the one who showed up to do the job. Brian was excellent and so was his assistant in training Shawn. They were swift to get the job done and got us back up and running in no time. They got the job done in frigid weather as well. Great customer service and we will be seeing Jacks again in the spring. Thanks again!!!!

Cindy S.

Quick and Efficient

I was able to get same-day service within 2 hours of my call on a Wednesday afternoon, the plumber was pleasant and gave me an upfront idea for the first hour of work, granted it was $140, slightly higher than the other phone call I made but they came quickly and I was home so he was able to take care of it and was off for $139. Overall a very positive experience, thanks!”

Lee R.


H. Jack’s arrived fast after the service call. Thank you, George, for giving me a fair price. You didn’t know if my financial issues. I thank God! for kind, hard-working people not wanting to rip others off. Thank you, H. Jack’s for having great professional workers. The workers worked hard at trying to resolve my backed up sewer line but unfortunately not successful. You are my new plumbers because of your honesty about the issue & you guys never gave up trying. I will review the quote for other service options.

L. M.

Why Is My Furnace Running but No Heat?

Mar 5, 2020

There’s only one thing worse than your furnace not working in the winter, and that’s trying to diagnose the problem while you’re cold. Your home’s heating and cooling systems are complicated, and when it comes to furnace repair, actually finding the problem is often half the battle.

The HVAC service technicians at H Jack’s Plumbing and Heating Co. are highly skilled, professional, and friendly, and we have plenty of experience dealing with tricky furnaces that just aren’t working right. We guarantee you the worry-free service and real results you need, which can provide real peace of mind when the temperatures are dropping.

That said, you may be lucky and have only a very small problem you can solve by flipping a switch. To find out which problems you could tackle and which you should leave to us, keep reading.

Why Is My Furnace Running, but No Heat?

There may not be a simple answer — furnace problems can be caused by complex issues — but sometimes all it takes is a small fix. Furnace repair may be as simple as checking on the thermostat or replacing furnace filters, but in most cases, you’ll want to call a professional. When the risks of DIY furnace repair include gas leaks and serious fire hazards, it’s better to consult with an expert in the field.

What to Check If Your Furnace Isn’t Working

While we generally recommend hiring a professional service technician to diagnose your furnace, you can safely check on a few different furnace components yourself. This comes with a warning, however: make sure you don’t interact with any part of your home’s heating or cooling system if you don’t understand what it is or how it works.

This is especially true with potential hazards. If your furnace isn’t working and you notice the smell of a rotten egg or dying plants in or around your home, you might have a gas leak. In this circumstance, evacuate the house, leaving the door and windows open, and call 911. After the line has been shut off, the technicians at H. Jack’s have the training and experience to safely repair your gas lines.

The Thermostat

Your furnace problems may be a matter of programming. While you’re probably not qualified to conduct electrical work on the thermostat, you can easily check the settings.

One common mistake involves the “FAN” setting. Many thermostats will have “OFF,” “AUTO,” and “ON.” AUTO will only blow air when the furnace is heating it. However, ON will blow air constantly, even when the furnace isn’t operating. Try the following steps to reset your thermostat’s settings:

  • Stop your thermostat from running and wait a couple of minutes
  • Set FAN to AUTO
  • Set heating/cooling to HEAT
  • Set the temperature 5 degrees above room temperature
  • Wait a couple of minutes for the results.

If none of that makes sense, give us a call at (440) 743-0780 and we’ll help you troubleshoot.

The HVAC Filters

The simplest way to explain why furnace filters are important is this: parts of your furnace need to stay cool. Furnace filters let air cool these parts without letting dust and other debris into your furnace’s inner workings. If those filters get too dirty, though, your furnace may get too hot. Overheating can damage your furnace or trigger a mechanism that turns your furnace off to prevent damage and the risk of a fire.

If you want to check the filters, turn your furnace off at the thermostat, wait for the furnace to cool, and check the filters. If they’re dirty, they’ll need to be replaced. Generally, you’ll want to change 1- or 2-inch filters every three months, 4-inch filters every six months and 5-inch filters once per year.

If you’re unsure of what kind of filters to use in place of your old ones, or if you have any trouble restarting the furnace after checking the filters, call an H. Jack’s certified technician for advice and assistance.

Your Home’s Circuit Breaker

It’s possible that your furnace repair is a matter of turning the furnace on. Check your furnace’s circuit breaker to see that it is on and/or that its fuse hasn’t blown. If the circuit is off or blown, try resetting the circuit breaker by turning it fully off and then on. If you live in an older home, you may have to replace the fuse entirely.

Be aware, however, that these steps may not solve the problem and, depending on the issue, the fuse may blow again.

The Furnace and Pilot Light

Depending on what kind of furnace you have, there may be a power switch or visible pilot light that you can check. The pilot light is necessary to start the heating process.

Check if your furnace is turned on; something may have bumped the off switch. Alternately, see if there is an easy way to see the pilot light from outside of your furnace. Even if you can identify a pilot light problem, however, the operation of the pilot light involves the gas lines, so you should rely on a professional to repair them.

What Is Not Safe to Check If Your Furnace Isn’t Working

Unfortunately, most of the reasons your furnace isn’t working don’t have fixes that you should attempt tackle yourself. Either the repair or the component in question requires specialized work. While you can check thermostat settings or replace filters, most furnace issues need professional care. If these parts of your heating system are failing, you should hire an HVAC Technician:

  • Motor
  • Gas line
  • Drain lines
  • Heat pumps
  • Intake and exhaust vents
  • Ducts
  • Chimney Exhaust Flue

You may also want an HVAC Technician to assist with thermostat and filter issues. H. Jack’s prides itself on friendly and informed staff who can help you solve your furnace problems.

Furnace Repair with H. Jack’s Plumbing and Heating Co.

No matter what time of day it is, H. Jack’s is here to help with your furnace issues. We offer 24/7 service on everything, and our certified HVAC Technicians have expertise on all kinds of heating and furnace equipment.

We care about the quality of work we provide, and we want to give you the professional service that you paid for and deserve. Whether you’re in Ohio, Pennsylvania, or New York, we want to be your HVAC tech. Contact us to learn more about what we can do for you!

Call Us!

Cleveland OH Area • 440-743-0780
Akron OH Area • 330-762-7011
Canton OH Area • 330-526-6797
Erie PA Area • 814-454-7944
Jamestown NY Area • 716-664-5809

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